Google is fixing a bug that precipitated evaluations to go lacking from Google Enterprise Profiles. Google confirms evaluations are getting restored.
Google’s Search Liaison, Danny Sullivan, introduced on Twitter in reply to Mike Blumenthal, who says he reported the bug every week in the past.
Our apologies right here. The staff is conscious of this bug and has been actively addressing it. Many evaluations have been restored, and that work will proceed.
— Google SearchLiaison (@searchliaison) November 15, 2022
Blumenthal isn’t exaggerating the seriousness of the bug. Critiques are a restaurant’s bread and butter, and eradicating them can considerably impression income.
In every thread, the enterprise homeowners share one factor in frequent. After making use of Google’s advised edits to their enterprise profile, all of them misplaced evaluations.
Blumenthal writes in a blog post that he found Google was altering the shopper identification (CID) quantity when companies utilized advised edits:
“With some digging, I found that in every case Google had modified the CID, the identifier Google makes use of to tie all related data to a enterprise, together with evaluations. Often the CID solely modifications when two listings merge or Google has hard-suspended a list for pointers violations after which reinstated it.”
Buyer evaluations are related to a specific CID quantity, which implies altering the CID removes the evaluations.
That ought to by no means occur, particularly not when making use of Google’s advised edits.
A repair is on the way in which, and hopefully, it’s as simple as reverting the affected Google Enterprise Profiles to their authentic CID numbers.
We’ll replace this submit if Google shares extra data.
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