Meta Strikes on From Buyer Service Platform Kustomer
Meta’s cost-cutting measures have had one other affect, with Kustomer, the DM automation service that it acquired back in 2020, being divested, with Meta set to stay as a minority stakeholder within the platform. Kustomer makes a speciality of AI detection of buyer queries, then both responding mechanically, based mostly on context, or re-routing messages to human […]